Employment Opportunities

 

Compliance Support Specialist

Department: Loan Servicing

Date: 12/17/2009

Job Status (full-time/part-time): Full Time

How to Apply: Contact Michelle Druce, Director of Compliance at 503-597-7848.

 

The Compliance Support Specialist is responsible for providing a wide variety of compliance support functions, including but not limited to state licensing/origination tracking, letters tracking, tracking state effective date issues and assisting in project management.

 

Knowledge Requirements

• Extensive working knowledge of loan servicing and loan origination
• General knowledge of applicable state and federal laws impacting loan origination and loan servicing
• Third-party examination experience
• Ability to learn project management lifecycles
• Ability to use software applications (Harland’s ILS, LPS desktop, Microsoft Office, nVision)
• Strong verbal and written communication skills
• Excellent understanding of company’s philosophy and core mission
• Principal Duties/Responsibilities
• Performs work within company defined standards
• Maintain various compliance tracking reports & databases
• Maintain letters tracking and versioning
• Preparation of presentation materials
• Servicing and origination project tracking
• Assist with third-party examinations
• Projects as assigned
• Provide prompt and quality service to all clients and employees
• Contribute to overall organization goals
• Foster environment that encourages teamwork, empowerment and development

 

Job Specifications

• 2+ years experience in mortgage loan servicing or loan origination
• Knowledge of mortgage compliance tracking processes
• Excellent judgment and the ability to make independent decisions
• Strong writing skills
• Ability to manage multiple projects and tasks
• Strong organizational skills and attention to detail
• Experience creating effective tracking systems and processes

 

Loan Resolution Customer Service Rep

Department: Loan Servicing

Posted Date: 04/27/09

Job Status: Full Time

How to Apply: Contact Jesse Steinberg in the Loan Servicing Department at 503-597-7488.

 

Knowledge Requirements

• Advanced verbal and written communication skills
• Strong understanding of mortgage and escrow mechanics
• Ability to use software applications (LPS desktop, ILS, Microsoft Office)
• Excellent understanding of company’s philosophy and core mission

 

Principal Duties/Responsibilities

• Field Inbound / Outbound Phone Calls
• Answer borrower questions and concerns about their account
• Research missing payments / misapplication in conjunction with the Posting group
• Contact borrower is regard to insurance lapses and attempt to prevent force placement
• Contact borrowers who are less than 30 days delinquent to prevent late fees and credit damage; qualify for early loss mitigation intervention as appropriate
• Respond to written requests and disputes within RESPA defined time frames
• Provide support as needed to the Loss Mitigation team
• Facilitate requests for payoff quotes, payment history, duplicate notices and statements
• Contact borrowers in regard pending payment increases Rate or Escrow, and determine if early intervention is required.
• Work with management to develop and maintain desktop procedures
• Attends all daily and periodic meetings to address production, new policies, procedures and issues
• Identifies procedural issues and problems and works with management to resolve/correct
• Contribute to overall organization goals
• Performance Standards
• Company determined minimum call volume and maximum abandonment rate
• Company determined after call wrap time
• Company determined borrower correspondence response time
• Company determined research / dispute resolution time
• Company determined call standards – call monitoring

 

Job Specifications

• Maintain professional demeanor at all times
• Excellent judgment and the ability to make independent decisions
• Ability to manage multiple tasks
• Strong organizational skills and attention to detail